Privacy Policy for Managed WordPress Hosting Platform

Effective Date: 15 January 2024

Thank you for using IndieWP ("the Service"). This Privacy Policy outlines how we collect, use, and protect your personal information when you use our Service. By signing up for and using the Service, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use the Service.

1. Information We Collect

When you sign up and use our Managed WordPress Hosting Platform, we may collect the following types of information:

• Personal Information: We may collect personal information, such as your name email address when you sign up for the Service.
• Website Information: To provision your WordPress website, we may collect information related to your website, including the domain name, website content, and any data you upload.
• Log Data: Like many websites, we automatically collect certain information when you access and use the Service. This may include your IP address, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.

2. How We Use Your Information

We use the collected information for the following purposes:

• Provisioning and Managing Your Website: We use your personal information to set up and manage your WordPress website on our hosting platform.
• Communication: We may use your email address to send important notifications, such as renewal reminders, service updates, and changes to our Terms of Service.
• Customer Support: We may use your information to respond to your inquiries, provide technical support, and address any issues you may encounter while using our Service.
• Analytics: We may use the collected data for analytical purposes to improve the performance, features, and usability of our Service.

3. Payment Processing

We use a third-party payment provider to process the hosting fees for your website. We do not access or store your payment details ourselves.

4. Data Retention and Security

We will retain your personal information for as long as necessary to provide the Service and as required by applicable laws.

We take appropriate measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no data transmission over the internet or storage system can be guaranteed to be 100% secure. As such, we cannot ensure the absolute security of your information.

5. Third-Party Services

We may use third-party services and tools to assist in providing the Service and improving its functionality. These third-party services may have access to certain information about you, but they are not permitted to use it for any other purpose than to provide the services requested by us.

6. Cookies and Tracking Technologies

The proper functioning of our website and Service requires the use of cookies and similar tracking technologies. These technologies collect information, such as your IP address, browser type, and browsing behavior. Please be aware that disabling cookies in your browser settings will result in certain features of the Service not working correctly.

7. Disclosure of Information

We will not sell, trade, or rent your personal information to third parties. However, we may disclose your information under the following circumstances:

• Legal Obligations: If required by law or to comply with a legal process, we may disclose your information.
• Protection of Rights: We may disclose information to enforce our Terms of Service, protect our rights, privacy, safety, or property, or that of others.

8. Children's Privacy

The Service is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take appropriate steps to remove the information from our records.

9. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective upon publication on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at hello@indiewp.com.

By using the Service, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.